MRM Frequently Asked Questions
Revised 10/17/07
1. Why can't I log-on?
A. Are you at the correct URL? http://mrm.communication.utexas.edu/mrm7/
B. Do you have a new log-on created this semester? Logons are created each semester. At the end of the semester they are deleted. You need one log-on for each class that uses equipment.
2. I have a log-on but I cannot reserve items that I want.
A. Are you using the log-on for the class of equipment that you want? You cannot use a Digital Doc log-on to get equipment for your film class.
B. Perhaps the items you want are not allocated to that class OR there has been a programming error in the software. Call Equipment Checkout at 471-6565.
3 Why can't I reserve items from more than one “class” without starting over?
Do not use the window on the left side of the screen called “Classes & Gear”. Use the magnifying glass at the center -right of the RESERVATION DETAILS screen. If you still need help, read the complete instructions on how to use the system pasted at the bottom of this document (it takes about3 minutes but will save you 30 minutes) or call 471-6565.
4. When I click on the magnifying glass nothing happens. Now what?
When you click on the magnifying glass, a window opens. Usually this window opens in front of the page you are looking at. Sometimes it opens BEHIND the page you are looking at. You cannot see it so you keep clicking and getting frustrated. DO NOT CLOSE THE PAGE or click on the tempting “Classes&Gear” window, simply slide the page out of the way and you will see the window behind it. This happens frequently.
5. I'm supposed to add my group members to the reservation but I don't see any space to do it.
This field does not show up until you reserve at least one item. In the middle of the “Reservation Details” page you will see “General”. After you reserve an item, “More Contacts” will appear to the right of that. Click on “More contacts” and enter the information.
6. I click on the magnifying glass and the window opens like it should. I enter the “Class” and click “Find” but nothing shows up. What does this mean?
The magnifying glass shows you which equipment is available during the time period you have entered. If nothing shows up, there is no equipment of that type available during that time period OR you are clicking on a class that you do not have access to OR you are enrolled in more than one class and you are using the wrong password for this class.
7. I get some weird error message that says something like “Server Error” and a bunch of stuff that does not make sense. What should I do?
Log off. Close Internet Explorer then reopen Internet Explorer and log back in.
8. I am using Mozilla. I was able to log on and start a reservation but now it doesn't seem to work correctly.
For best results, use Internet Explorer 5.5 or above.
8a. I am using a Mac. I can open the software but some of the fields overlap each other. Some fields do not appear and some functions do not work. This software does not support Mac although many users tell us they use newer Macs with the latest version of Firefox and it seems to work. The software does not work well with Safari at all. The software manufacturer only promises the software to work with PCs and I.E. 5.5 or greater. If you use something other than that and experience difficulties, we cannot help you.
PCs are available in the following locations (subject to change without notice)CMA 3rd floor computer lab CMB 4.106 24-hour access via access code CMB 4.120B (4C Control) 24-hour access via access code CMB 4.110 (4B and 4B Control) 24-hour access via access code CMB 1.111, 1.108A&B, 1.106 24-hour accesses via access code
CMB 4.136 AVID 3 24 -hour access via access code CMB 4.138 AVID 6 24-hour access via access code
9. I can see equipment categories that I want to reserve but when I click on them I get a message that says, “no matches found”.
Yes you can see the category of equipment, but if you are not in a group that can access them, you can't see individual items in that category and you cannot reserve them. Whether or not you have access to equipment depends on the class you are enrolled in. Sorry.
10. When I am trying to choose between different items of equipment, the pictures are too small to be useful and when I click on them, they don't enlarge.
You can double click on the photo. There will be a delay while a page opens. This page gives you a description of the equipment along with a small photo. When you run your mouse over the photo, a magnifying glass, a plus sign and a minus sign appear. Click the magnifying glass.
11. If there is a particular item I want to reserve, how can I find out when it is available?
First you need to know the exact equipment ID#. To find the exact item number of the equipment, search under “Resources.” When you click on “Resources, a window will open. Let's say you want the Arri SR called “Neo”. Enter “Neo” in the field called Resource Name” then click “Find”. You will see the camera. Click on “Arri SR Neo” There is a complete description of what comes with Neo
along with its exact item number (353030). Use that number in your “Search”.
Click on the “Search” button at the top of the screen. A window will open. REMOVE whatever is entered in the “Booked By” field then enter the item number in the field called “Meeting Room” then click “Find” You will see a list of all the reservations for this item by date with the oldest reservations at the bottom of the screen.
12. I reserved equipment correctly but when I clicked “Save and Close” I get an error message.
Did you click the new button called “Update All”? This button appears at the bottom of the screen after you have reserved more than one item. This is a new feature.
13. Is there anything else I should know?
Several things to be aware of.
1. After you reserve an item, the item can be broken, lost or stolen. Equipment Room Staff will try to locate a substitute item. Unfortunately, a substitute item may not always be available.
2. Often when you click on something and a window is supposed to open, the window will open BEHIND the window you are looking at. Slide the window out of the way, don't close it!
3. Avoid using the area to the left of the screen under “RTF” for making reservations and for navigating. It will frustrate you and slow you down.
4. Remember to click “Update All”.
5. After you have saved a reservation, if you suddenly remember you forgot to add an item, you cannot go back and add it. You must create a new reservation for just the forgotten item.
6. If you receive an error message, please make a screen print of it and email it to checkout@uts.cc.utexas.edu. Having a screen print will enable the programmers to correct the problem faster.
To make a screen print on a PC; hold down the print screen button (usually located on the top right of the keyboard). Next open a MS Word document. Click in the body of the document and paste (Ctrl+V) the picture inhere.
To make a screen print on a Mac, simultaneously select Apple Shift 3. The picture will appear on your desktop. Usually it will be called “Picture 1”.